Joy Casino Review

Payout :
Bonus : $2000 + 200 FS
Language :
Advantage :
  • High quality arsenal of games
  • Cooperations with the best providers in the industry
  • Numerous bonus offers for existing customers
  • Very attractive welcome offer
  • Professional employees in live chat


The Joy Casino, which has recently appeared on the market, belongs to Pomadorro NV, which has its headquarters in Curacao and has also been licensed by the Curacao government. It is interesting that the license was only recently awarded and the operator does not provide much information about his own company. Both suggest that Joy Casino has only recently enriched the market. For us this is an important reason to have our own Joy Casino experience and to reveal to you the advantages and disadvantages of the operator before registering. One thing in advance: Joy Casino has big plans – and that is clear in every respect.

Of course, not all online casinos in the industry are safe and reputable representatives of their kind, so that if you are careless, you can fall victim to deception. This is exactly what we want to prevent by providing you with more detailed information about the operators. The Joy Casino is one of the trustworthy online casinos with a license and regular reviews – and can therefore be your ideal contact point.

Our casino experiences at a glance

So what was the Joy Casino experience? At first glance, the online casino is characterized by an exciting presentation with many characters that have emerged directly from the games. So you will be drawn into the action here and will immediately feel like playing. Joy Casino wants to keep up with the top operators in the industry – you can tell at first glance. So you are offered a large and varied number of games , but also a sports betting area and live fun. In order to fully convince you, the operator also has a rich welcome bonus ready. The young casino is aiming for first place in the ranking – but how well has the project been implemented so far?

The company behind Joy Casino is responsible for other online gambling platforms , such as CasinoMix and Casino X. It is therefore not surprising that there are good relationships with the top providers in the industry. In our Joy Casino experience, the online casino works with more than 35 of the best-known developers – and can offer a correspondingly high-quality and varied selection of games. In this report, we would also like to go into how well the customer service ensures your satisfaction and what exactly defines the range of games. Because: The high quality provided by renowned developers alone is not what convinces the players in the long run.

Joy Casino in the test: fraud or serious?

First of all, we would like to emphasize: There can be no question of a Joy Casino fraud. The operator does not reveal too much information about himself, but has recently been regulated and checked for fairness towards you players. The Curacao eGaming Authority is strict and meticulous when it comes to granting gaming licenses. So if you see the logo on the casino’s website, you can assume that the operator was able to meet the requirements of the Curacao Gaming Authority .

The payment service providers and providers who work with the company also point to the security in the Joy Casino. So you can take advantage of the buyer protection financial service provider Trustly , which secures all your deposits. In this way, Joy Casino fraud can be ruled out from the very first step. The developer Microgaming has also decided to work with the operator. This is a founding member of eCOGRA – an independent testing institute for fairness towards the players. Microgaming would not choose such a cooperation if the casino appeared dubious in any way.

The offer in detail

The offer at Joy Casino is as extensive as with the top operators in the market. More than 1,000 exciting titles are waiting for you here, which are supplemented in a varied way by special features. But what exactly is there to discover here? First of all, you should know that, according to our Joy Casino experience, the range is divided into casino games, a live casino and sports betting – it is a bookmaker and a gambling platform at the same time .

As mentioned at the beginning, Joy Casino works with Microgaming, among others. But other well-known developers also rely on cooperation with the casino. There are many games from NetEnt and iSoftBet that are known for their high quality and incorporate hardly surpassable bonus features into their games. So you can only expect the best in the industry .

Online casino

The online casino consists of all the game categories you can imagine. Joy Casino hits heavy artillery here, as you will see at first glance when browsing the website. In addition to a variety of slot machines, you are also offered a number of jackpot slots. These are not progressive jackpot games, but you can see the daily prize pools in the categoryand get motivated by it. The portfolio is rounded off by numerous special features: Keno and dice games, for example, offer you even more entertainment. Table games and a separate poker category add popular classics to the casino. We can say about this: The selection is so large that there are several variations available for each game – and not only the usual card or kettle games are covered.

Are there high rollers among you who want to enjoy real thrills at live tables? Then you have come to the right place in the operator’s live casino. Because of the numerous options, this platform could be counted among the best high roller casinos in Germany . When it comes to live games, the operator relies on a good mix of classics and modern features. You will not only find a large selection of roulette and blackjack here, but also DreamCatcher and Monopoly.

Sports betting

Joy Casino is also an experienced bookmaker who welcomes you with many options in a pleasant online atmosphere. You can follow more than ten of the most important sports live and place bets on them, including not only well-known events but also matches in leagues that are less frequently followed. It is noticeable: The odds are impressive here and offer you the opportunity to multiply your stake. The bookmaker also shows you popular combination bets on the right-hand side of the website, so that you can get inspiration if you don’t get ideas. With almost 14 sports outside of the live sectionThe bookmaker’s selection is not the largest – but the depth of the offer is impressive. All in all, we can make it clear: The operator knows how to perfectly combine the activities of bookmaker and gaming provider.


A total of four poker versions await you if you decide to play video poker at Joy Casino. This sets the operator apart from those companies who are reluctant to include poker in their range and thus withhold one of the most important classic casino games from players. But which titles exactly does this operator offer you? In our Joy Casino experience, it is Jacks or Better, Jacks or Better Double Up and Poker Pursuit . You can also control another Jacks or Better version that was set up by another developer. The highlight: You can also try out all video poker games for free as a demo version to familiarize yourself with the various rules.

Joy Casino Bonus: Bonus offer at a glance

In our Joy Casino experience, a particularly comprehensive offer awaits you when you freshly register on the platform. A 200 percent Joy Casino bonus is in the starting blocks for you when you want to make your first deposit. This offers you a maximum of 50 $ as a deposit, as well as numerous free spins. The highlight: You can also choose from a 150 percent bonus with up to $ 300 starting credit or use the 100 percent welcome bonus with up to $ 2,000 extra. The casino bonus can therefore be adapted to your needs. The offer also includes 200 free spins that are credited to you over ten days. Unfortunately, the operator does not make it clear which bonus conditions are directly linked to the offer.

Unfortunately, the operator does not state which sales conditions you have to meet. Also, no facts are mentioned here about the minimum deposit, so you should at best contact customer service before making use of it. However, the Joy Casino Terms and Conditions state that you stick to the reel games when you play for freeshould. Why? Because only they are fully credited. Your stakes in other games are only valued at five percent or not at all and therefore do not really help you with free spins. Another condition is that the operator only pays you 5,000 $ of your bonus winnings in the week after you have cleared your game. Everything that goes above will be credited to your game account. You can only receive higher winnings with multiple withdrawal requests. However, this shows that Joy Casino is serious. Because: The operator first carries out a verification of your account before higher sums are paid.

What other activities does the company have to offer you? According to our Joy Casino test, there are numerous tournaments waiting for you, which are tied to prize money and a lot of thrills. But that’s not all: The company also has competitions ready, as well as cashback campaigns for sports betting . So you can make use of a certain added value in all areas of the casino. Summer promotions and similar offers are also held by the provider in order to supply active existing customers. There are also provider promotions that contain competitions and invite you to try out certain titles from these developers. So there is a lot that you can discover here.

Deposits and withdrawals

If you want to make a deposit, there are a lot of payment options available . They not only cover classic payment methods, but also all common e-wallets such as Neteller and anonymous payment methods. Buyer protection payment service providers also work with Joy Casino so that all doors are open to you. The special thing about it: You can also fill your player account with crypto currencies such as Bitcoin and Ethereum. Only when it comes to limits and minimum requirements, the operator does not give our Joy Casino experience any information. Unfortunately, this also applies to your withdrawals. However, we will go into more detail on the payout below.

As already indicated, the casino is also less transparent when it comes to withdrawals. If you want to make a payout, you have to pay attention to a payout limit of 5,000 $ per week or 20,000 $ per month. If your withdrawal requests reach 1,000 $, according to our Joy Casino experience, the provider will also verify your account. For this you have to submit legitimizing documents. However, the processing process should not take more than a few working days, so that you can then continue with deposits and withdrawals as usual. How are the cash outs possible? You can use the classic transfer, but also the e-wallets and payments to your credit cards. This means that you are also quite flexible in this regard.

Security and Regulation

As mentioned earlier, the online casino operates under a license from the Curacao Gaming Authority. Although this was only recently awarded, it is subject to strict tests before the award . The current licensing says: The casino was able to meet the requirements of the government and meet all requirements with regard to player fairness. The company behind Joy Casino has received the license for several online platforms – and should therefore act seriously all around. Further licenses or certification by independent institutes cannot (yet) be found for the online casino.

An important indication that Joy Casino is serious and secure is the cooperation with the provider Microgaming . The provider is a co-founder of the independent testing institute eCOGRA and also carries out tests with the help of this organization. So you can assume that Joy Casino has passed the verification by eCOGRA – even if there is no certification on the website. An important point: According to our Joy Casino experience, the platform is still in the starting blocks or in its infancy. So it can take a few more months before the certifications and most important information are published on the website.

The customer service at Joy Casino

Unfortunately, the online operator’s customer service is currently only available via live chat . So far we have not been able to find a telephone number or e-mail address. This is a somewhat less flexible customer service that will certainly not satisfy every player among you. The good news, however, is that you can always use the live chat and have your answers here within a few minutes. The employees are always friendly and competent, so that the best possible help is provided here. Whether you contact the staff at night or during normal business hours – in our Joy Casino experience, someone is always there for you here.

Unfortunately, the operator has not (yet) integrated an FAQ area into its own portfolio. Your questions you have so directly to customer service – whether they are paying or do you have problems with the bonus offer, on the web page itself you will find little information can on the subject.

Ease of use of the website

The website itself is quite clearly structured. Thanks to the menu on the right, you can find important promotions, the main categories of the website allow you to easily switch between the casino areas and sports betting . The games have also been sensibly divided to make browsing easier for you. You can find certain titles with the help of a search function or sort the games by provider. The only drawback of the graphically convincing page: The loading times are a bit long, often you even have to reload the main page. However, these problems do not interrupt you while you are playing.

The Joy Casino mobile app

In our Joy Casino experience, the operator also works with a mobile-optimized website. Similar to other casino mobile apps , this is a web platform that can be accessed via any browser. You can control the Joy Casino via every operating system and mobile device that the market has to offer. This means that you remain particularly flexible and can access your favorite games from the provider on the go. Worth knowing: A download is not required. Almost all games are available to you via the mobile website, so that you don’t have to compromise with the offer on the go. A big plus: The demo versions are also kept ready for you on the move so that you can even do free laps.

Conclusion: Top online casino with a commendable project

As indicated, Joy Casino has a lot up to date. You can clearly see that the operator is striving for the best possible range of games and would like to give his customers a special experience with the help of extravagant bonuses. According to our Joy Casino experience, the online casino creates high quality games in large numbers with the help of numerous cooperationsprovide. However, the customer service and information content on the website could be a little better. You can tell here and there that the platform is not yet fully developed – but you can turn a blind eye to this. Because: In our experience, bonuses and games as well as the sports betting area invite you to discover them. A rip-off is also impossible with this company. All in all, we can recommend the online casino almost completely.